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The Best Ways to Maintain your Apparel Business’ Client Relationships

When it comes to third-party logistics (3PL), having a great relationship between the 3PL company and the client is essential to the success of both. Here at The Apparel Logistics Group, we pride ourselves in building and maintaining client relationships. In the end, it comes down to having clear communication.

Understand the Ins and Outs of Each Other's Businesses

To know the best way to help each other, the 3PL apparel business and the client need to understand how each other's businesses work. To do this, it's important to have a walk-through of each step in the business process. This will take more than a conference call or two. The best way to understand is to visit the 3PL and actually walk through the apparel warehouse . An annual in-person review is helpful for both businesses to be on the same page.

Establish a Single Point of Contact

When changes need to be made, there needs to be a clear delineation for the flow of information. By appointing one point of contact at each company that deals with the business relationship, that flow is clear. If any problems arise at the client, the point of contact there will be notified and communicate the issue to the 3PL, and vice versa. It simplifies things, prevents miscommunication, and keeps problems from falling through the cracks.

Set Expectations

Whether you're just beginning a relationship with a 3PL or looking for ways to strengthen an existing relationship, there needs to be clear expectations from the client to the 3PL company. What goals and metrics does the 3PL need to meet to help the client be successful? Without these set expectations, the 3PL may have a hard time knowing whether they're hitting the mark. It's all about communication.

apparel client relationships

Schedule Regular Meetings

To help aid in that communication, you'll want to set regular times to discuss how things are going with the client, such as once a week or once a month. These meetings should include all key personnel from both the apparel 3PL company and the client. This opens lines of communication, allowing the client to bring up any pain points they are experiencing and discuss ways to improve.

For The Apparel Logistics Group, this helps us find out what is going well and what can be improved, so we can work to resolve any issues quickly. With the apparel industry having such short life cycles, adjustments need to be made as soon as they arise, and regular communication is the best way to ensure this happens.

Keep the 3PL Company in the Loop

As needs change, let your 3PL know them when it's time to implement changes. If you are planning a big push or expect a spike in sales, let the 3PL know, so they can ramp up as needed. If you'll be expanding your product line to new types of apparel, talk to the 3PL about how that affects things.

When great companies work together, with open communication, great things can happen. Contact us today for a free consultation, where we can learn more about your needs and discuss how we can help each other to succeed.

Posted: 2/23/2017 11:46:19 AM by Global Administrator | with 0 comments


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